Support Analyst, Service Desk, 1st / 2nd line (COR1386)

Date Posted
August 8
Job Type
Contact Name
Graham Bruce
Contact Number
01865 784 3336
to £25,000 + 10% Bonus + Benefits


If you are a keen, enthusiastic and personable Support Analyst or Service Desk Analyst looking for a varied role within a dynamic SME environment, then this is an excellent opportunity to join a company responsible for a vital part of today’s UK internet infrastructure

As the front line of IT, supporting a multi-site infrastructure that serves circa 200 people, the Support Analyst / Service Desk Analyst will be joining a settled, dedicated support team, resolving 1st and 2nd line issues – predominantly desktop – whilst also getting involved in some interesting and varied project work.

The Company
The Support Analyst / Service Desk Analyst will join an Oxford-based company at the forefront of the UK internet, playing a pivotal role in the provision of internet services for the past 20 years. Following a major re-branding, the Support Analyst / Service Desk Analyst will be joining during an exciting time of change and innovation.

Along with a competitive basic salary, the Support Analyst / Service Desk Analyst position attracts a bonus scheme to 10% of salary and a flexible benefits list, self-administered via a portal. Benefits include a pension contribution, private medical, life assurance, 25 days’ holiday, childcare vouchers and a cycle to work scheme. My client operates a 36.5 hour week, flexible around a set core. With offices easily commutable from anywhere along the M4 corridor, including by public transport, there is plenty of free parking available onsite.

The Requirements
Whilst enthusiasm and the ability to provide a highly-personable service are key, it is hoped that the successful Support Analyst / Service Desk Analyst’s technical experience and abilities will include:

  • Demonstrable 1st and 2nd line Service Desk / Desktop Support experience
  • Experience with a variety of Microsoft operating systems/products such as Windows 7, 10 and Office 365
  • Experience with Active Directory – new user creation / account administration, etc.
  • Any experience with call-logging / ticketing software would be advantageous

I want to do that!
If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst position and company, just call me or drop me an email, as I’d love to hear from you! If, though, you think this role could be right for you and you’d like to learn more, then please apply now!


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