Service Desk Manager

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This is an excellent opportunity for a Service Desk Manager to join a large, fast-growing, not-for-profit organisation.

What will I be doing?

Working in a sector that is truly rewarding, you will manage, motivate and develop the service desk team consisting of c. 10 1st-3rd line analysts. You will ensure the team provide excellent customer and resolve issues in line with SLAs. You will have complete ownership of my clients’ helpdesk software as well as associated processes, ensuring best practices.

The ideal candidate will have…

· Experience managing a service desk / helpdesk team

· Experience managing both IT processes and policies

• Excellent knowledge and proficiency in key technologies that include Windows Server, Active Directory, Citrix, DNS

• A strong understanding of cloud-based systems and IaaS and SaaS environments

So what’s next?

If you think this role is a good fit for you, please apply below and I will be in touch with you shortly to discuss the role further.

Alternatively, if you’re not ready to apply just yet but would like some more information, please feel free to call me on 07467 141 786 or email

Job Type
Contact Name
Megan Robertson
Contact Number
  • 3% pension
  • 25 Days holiday + Bank Holidays
  • Flexibility around core hours and occasional remote working
  • Life Assurance
Date Posted
August 6


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