IT Support Analyst, 1st / 2nd Line

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If you’re a 1st / 2nd line IT Support Analyst with a passion for technology and experience working to support Windows computers, servers, networks, and general office hardware, this is a great chance to join an exciting company and progress your career!


What will you be doing?

As the sole IT Support Analyst within the business, you will be the go-to person for all things IT. This will include troubleshooting software and hardware issues, setting up laptops for new starters, supporting Windows Server, Exchange, Active Directory, supporting networks and phones, and email migrations. There’s plenty of variety to keep you busy!


About the company

The IT Support Analyst will be joining an exciting scientific R&D company based just north of Oxford with c.140 staff. The company produce products to support scientific research in areas such as cancer research and genetic disease, so you’ll be supporting people who are working to save lives!


The ideal candidate will have…
Whilst enthusiasm and the ability to provide a highly-personable service are key, it is hoped that the successful IT Support Analyst technical experience and abilities will include:

• Demonstrable 1st and 2nd line Service Desk / Desktop Support experience
• Good communication and customer service skills
• Experience supporting Windows desktops and laptops
• Experience with supporting networks, VPNs, firewalls
• Experience with Exchange and Active Directory
• Experience supporting Windows Server


So what’s next?
If you think this role is a good fit for you, please apply below and I will be in touch with you shortly to discuss the role further.


Alternatively, if you’re not ready to apply just yet but would like some more information, please feel free to call me on 07552 227 662 email

Job Type
Competitive Salary Pay
Contact Name
Rebecca Ace
Contact Number
07552 227 662

• Pension – 10% non-contributory pension
• Private Healthcare
• Private Dental Insurance
• 25 days holiday + UK bank holidays

Date Posted
February 12


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