Customer Success Manager

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An exciting opportunity has arisen for an enthusiastic and skilled Senior Customer Success Manager to join a thriving Saas-based start-up organisation. As the successful Senior Customer Success Manager will join the business in-order to take ownership of and develop the full customer success function on a fully remote basis.

The role
You will work with enterprise scale candidates on a B2B basis and will be responsible for a range of duties, including but not limited to:

  • Setting reporting metrics
  • Setting documentation processes
  • Outlining the customer success strategy
  • Supporting the onboarding process
  • Building key relationships with channel partners
  • Supporting clients through the retention & renewals process

About the company
You will be joining a start-up business with all the benefits of a large organisation. With an established product on the market and an array of enterprise scale clientele. You will have the opportunity to make a real contribution to a highly technical and complex product which is at the pinnacle of taking their sector by storm and toping the market!

The ideal candidate will have…
To be successful as the Senior Customer Success Manager within this role, you will likely have the following skills and experience:

  • Proven commercial experience as a Customer Success Manager
  • Sound experience working with Saas products with a sound technical understanding
  • Experience working with enterprise scale customers – ideally on a B2B basis
  • Experience working with channel partners and building key business relationships

Next Steps
This is an excellent opportunity not to be missed! If you’re interested in the role then please apply now for immediate consideration.

Alternatively, if you’re not ready to apply just yet but would like some more information, please feel free to call me on 07850 217 833 email

Fully Remote
Job Type
c.£85,000 OTE
Contact Name
Shanice Peart
Contact Number
  • Excellent commission structure
  • 20 days holiday
  • Excellent training and progression
  • Flexible working/Remote working
  • Excellent salary
Date Posted
January 25


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