Application Support Analyst

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An excellent opportunity has arisen for an Application Support Analyst to join an Oxfordshire based Software Company. Joining a small Helpdesk team acting as a point of escalation, you will provide 2nd line Support to a wide user base.

What will I be doing?
This Application Support Engineer position will be very customer-focused, working directly with external customers to troubleshoot and fix their issues, as well as build lasting relationships with recurring users. You will be diagnosing technical issues, reviewing code, performing bug-fixes, and managing tickets and escalations.

About the company
Oxford is an exceptional city for technological innovation and this company is no exception, leaders in their industry they have developed a suite of products, aiding in the transformation of businesses. As company built on strong values, they have been able to dominate their market for over 30 years.

The ideal candidate will have…
– Previous 2nd line support experience within a customer facing role
– Experience supporting Java based applications
– Ability to perform basic patches and bug fixes
– Experience with SQL and NoSQL databases
– Strong communicator

So what’s next?
If you think this role is a good fit for you, please apply below and I will be in touch with you shortly to discuss the role further.

Alternatively, if you’re not ready to apply just yet but would like some more information, please feel free to call me on 07467 141 786 or email

Job Type
Contact Name
Megan Robertson
Contact Number
  • Pension scheme
  • Lots of onsite parking
  • Easily accessible via public transport
  • Regular social events
  • Access to further learning resources
Date Posted
September 5


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