A technology company in Marlow seeks an Application Support Analyst to take ownership for the support of their range of software products. As the Application Support Analyst you will be responsible for reviewing the whole product support function, implementing new processes, and automating as much as possible.
What will I be doing?
The Application Support Analyst will be tasked with reviewing the most common user issues and setting up a self-service portal online to answer the most frequent questions from customers. You will also be working with multiple internal stakeholders to take customer feedback and improve the product itself long term.
The Application Support Analyst will also be responsible for reviewing the current internal software in place and implementing any new products or features you feel would be beneficial to the team. You will review internal processes to streamline and improve these where you can.
The ideal candidate will have…
This is a great role for an Application Support Analyst to take ownership of a function. It will be well suited to someone who enjoys coming up with innovative ideas to solve problems, likes working collaboratively, and translating tech issues to non-technical customers.
Ideally, we’re looking for an Application Support Analyst with the following:
– Previous experience in a customer support environment, ideally with a software product
– Experience working with a ticketing system
– Stakeholder management skills – if this involves working with technical teams, that would be very beneficial!
– Troubleshooting and problem solving skills
About the company
The Application Support Analyst will be joining an established technical company with a history of success behind them and a bright and exciting future! Based in Marlow, there is plenty of free parking available. In addition to the generous base salary the Application Support Analyst will also get access to:
– 25 days holiday
– Discounted gym membership
– Flexible and remote working options
– Retail and leisure discounts
So what’s next?
If you think this role is a good fit for you, please apply below and I will be in touch with you shortly to discuss the role further.
Alternatively, if you’re not ready to apply just yet but would like some more information, please feel free to call me on 07552 227 662 email firstname.lastname@example.org.