Job Description

Location: Wallingford Oxfordshire
Posted: 10th Jun 2022
Salary: £20,500
Job Type: Permanent
Postcode: OX4 4GA

1st Line Support Analyst, Support Engineer 


Are you keen to build a career within IT support?

Have a passion for providing high quality customer service within the retail industry and seeking a technical challenge allowing you to take the next step in your career?


Then this could be for you!


This is an excellent opportunity for a 1st Line Support Analyst, Support Engineer, to join a busy support team, operating as the first point of contact for customer queries. You will be responsible for logging tickets and making sure issues are resolved in a timely and efficient manner, you will also follow up on customer queries, providing an excellent level of customer service. 

My client is well-established and well-known, offering an excellent environment for a 1st Line Support Analyst, Support Engineer to excel in their career. They have developed a suite of marketing-leading software products that promote health and well-being, used by an impressive client list!


  • Excellent opportunities for training and career progression
  • 25 days holiday
  • Onsite parking
  • Remote working

What’s required of the 1st Line Support Analyst?

  • Experience working within a customer facing position, ideally within the retail industry
  • Passion for IT and experience during academia or personal projects
  • Experience with SQL 



I want to do that!

If you have any questions or would simply welcome a chat about this 1st Line Support Analyst, Support Engineer position and company, just call me or drop me an email, as I’d love to hear from you!  If, though, you think this role could be right for you and you’d like to learn more, then please apply now!



1st Line Support Analyst, Support Engineer 


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