Job Description

Location: Loanhead Midlothian
Posted: 25th May 2022
Salary: £22,000
Job Type: Permanent
Postcode: EH12 9DN

Customer Support, Junior Support Analyst, 1st Line Support

Are you looking for an entry level role in to IT? Do you have previous experience providing high-level customer service? Then this could be for you!

We’re looking for a 1st line Support Analyst to join a leading software house based in Edinburgh. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst looking to build upon your career!

The Support Analyst will join a busy support desk, taking calls from a wide client base. You will be responsible for logging tickets and making sure issues are resolved in a timely and efficient manner, troubleshooting issues across hardware and software.

As the 1st Line Support Analyst, you will be supporting users over the phone, so, as such, you’ll need some previous experience within a customer service position. We’re looking for a bright, inquisitive, Support Analyst – you don’t need to know everything, but ideally, you might have experience including:


  • Previous customer service experience, even if this isn’t from an IT setting
  • Commercial 1st line Service Desk / Desktop Support experience would be a plus!
  • Any knowledge of Salesforce or Zendesk would be highly desired
  • Ability to communicate clearly and concisely
  • Remote working
  • 25 days Holiday
  • Pension
  • Excellent training provided
  • onsite parking

If you’re looking to kick start your career in IT, this is an excellent opportunity to do so! If you’re interested in this Support Analyst position then please send through your CV today for immediate consideration.

Customer Support, Junior Support Analyst, 1st Line Support

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