We’re delighted to bring to market a 1st Line Support Analyst, working on a part-time basis for a market leading software house.
What will I be doing?
Based in a beautiful rural location, you will join a busy support team, operating as the first point of contact for customer queries. You will be responsible for logging tickets and making sure issues are resolved in a timely and efficient manner, you will also follow up on customer queries, providing an excellent level of customer service.
About the company
My client has developed a suite of products used within the education sector and you will work during their busiest period – term times! You will be supporting users over the phone, so, as such, you’ll need some previous experience within a customer service position.
The ideal candidate will have…
This is an excellent opportunity to join a leading company and progress your career but also have flexibility and an excellent work/life balance. You will ideally have experience with the following;
• Previous customer service experience, even if this isn’t from an IT setting
• Commercial 1st line Service Desk / Desktop Support experience would be a plus!
• Ability to communicate clearly and concisely
So what’s next?
If you think this role is a good fit for you, please apply below and I will be in touch with you shortly to discuss the role further.
Alternatively, if you’re not ready to apply just yet but would like some more information, please feel free to call me on 07467 141 786 or email firstname.lastname@example.org.