1st Line support

Date Posted
July 10
1st Line Support
Customer Service
Job Type
Contact Name
Megan Robertson
Contact Number
01865 784336

• Life Assurance
• Income protection
• Private medical – BUPA
• Private medical, dental & optical – cash
• plan
• Travel Insurance
• Online training


Are you looking for an entry level role in to IT? Do you have previous experience providing high-level customer service? Then this could be for you!


What will I be doing?

We’re looking for a 1st line Support Analyst to join a leading software house based in Finchley. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst looking to build upon your career!
You will join a busy support desk, taking calls from a wide client base. You will be responsible for logging tickets and making sure issues are resolved in a timely and efficient manner, working with platforms such as RingCentral and Zendesk.


The ideal candidate will have…
You will be supporting users over the phone, so, as such, you’ll need some previous experience within a customer service position. We’re looking for a bright, inquisitive Analyst– you don’t need to know everything, but ideally, you might have experience including:

• Previous customer service experience, even if this isn’t from an IT setting
• Commercial 1st line Service Desk / Desktop Support experience would be a plus!
• Any knowledge of RingCentral or Zendesk would be highly desired
• Ability to communicate clearly and concisely


So what’s next?
If you think this role is a good fit for you, please apply below and I will be in touch with you shortly to discuss the role further.


Alternatively, if you’re not ready to apply just yet but would like some more information, please feel free to call me on 07467 141 786 or email megan@corriculo.co.uk.


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