Why it is so important to give feedback after interviews
A common frustration that we hear from candidates is that they haven’t had feedback, either after sending their CV or having had an interview. Sometimes this is the fault of the recruiter not relaying feedback to the candidate, but all too often the hiring manager causes the problem. Over the years I have even had someone be offered a second interview, just to never be contacted again!
Hiring managers and HR departments are very busy, so why does it matter if you don’t give feedback? Well for various reasons:
It gives closure
If someone hasn’t had feedback then eventually they will assume that they have not been successful. In the meantime they could be holding back on applying for new roles or even stalling accepting a job offer until they know about your role. This could mean they are not chasing other roles they still have the chance of securing.
It gives a better impression
Your reputation as an employer is vital to securing top talent. As we all know, a bad reputation spreads quickly. If a candidate has a poor application experience they will tell people about it.
You also don’t want to burn your bridges with the candidate in question either. Whilst they might not be right for this role, they may be the perfect for another role in the future. If they have had a bad experience then chances are, they won’t be interested a second time around.
It allows the candidate to make adjustments for their next application
Job hunting can be a difficult and very personal journey. Almost every candidate can benefit from some honest advice on some part of their application / interview. If you tell them the reasons they have been unsuccessful it will help them to learn from that and, hopefully, be successful next time.
It’s good manners
If someone has taken the time to apply for your role or come and meet with you, then it is only polite to let them know they have been unsuccessful and why.
Candidates working with recruitment agencies should expect to get some feedback, even if only to hear that they haven’t been successful or that the role has been filled. Sometimes that is all the information the recruiter has, but at least the candidate knows to move on to the next role.
If you are a candidate don’t be afraid to chase feedback if you haven’t heard back after a few days. If your agency has not kept you updated then they definitely need to be chased.
If you are a hiring manager and have feedback you haven’t given yet, just a quick call or email can make a big difference.
Victoria Watkins is Office Manager here at Corriculo Ltd. After working as a Recruitment Consultant for 5 years she moved to Office Management for an IT consultancy 6 years ago. Victoria was one of the first members of our team and deals with all of our administration and accounts. Connect with her on LinkedIn, Twitter or Google+
Photo source Morguefile.com